Terms of Service
Effective Date: January 1, 2024
Last Updated: January 1, 2024
1. Agreement to Terms
By accessing and using Velora's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") govern your use of our custom textile hair accessories OEM/ODM services and constitute a legally binding agreement between you and Velora.
2. Services Description
OEM Services
We manufacture custom textile hair accessories based on your specifications, designs, and requirements. All products are produced according to agreed specifications and quality standards.
ODM Services
We provide complete product development services including design, prototyping, and manufacturing of textile hair accessories under your brand name.
3. Order Process and Requirements
- Minimum Order Quantities: MOQ requirements vary by product type and will be specified in each quotation.
- Design Specifications: Detailed specifications, materials, colors, and sizing must be provided for accurate production.
- Sample Approval: Production begins only after written approval of pre-production samples.
- Lead Times: Production timelines are specified in each order confirmation and may vary based on complexity and quantity.
4. Payment Terms
Payment Schedule
- • 50% deposit upon order confirmation
- • 50% balance before shipment
- • Custom payment terms available for established clients
Accepted Methods
- • Wire Transfer (T/T)
- • Letter of Credit (L/C)
- • PayPal (for smaller orders)
- • Other methods by arrangement
5. Quality Assurance
We are committed to maintaining the highest quality standards in all our products. Our quality assurance process includes:
Material Inspection
Quality check of all raw materials
Production Control
In-line quality monitoring
Final Inspection
Pre-shipment quality verification
6. Intellectual Property
Client Designs: All designs, specifications, and intellectual property provided by the client remain the exclusive property of the client. We maintain strict confidentiality and will not reproduce or share client designs without written permission.
Our Designs: Original designs created by Velora for ODM services may be subject to licensing agreements as specified in individual contracts.
Confidentiality: We maintain strict confidentiality regarding all client information, designs, and business relationships.
7. Shipping and Delivery
Shipping Terms
- • FOB, CIF, or other terms as agreed
- • Professional packaging for protection
- • Full documentation provided
- • Insurance available upon request
Delivery Responsibility
- • Risk transfers upon shipment
- • Tracking information provided
- • Claims must be filed within 7 days
- • Force majeure clause applies
8. Returns and Warranties
Quality Warranty
We warrant that all products will be free from defects in materials and workmanship for a period of 90 days from delivery, provided products are used under normal conditions.
Return Policy
Returns are accepted only for manufacturing defects or significant deviations from approved specifications. Custom-made products cannot be returned unless defective.
Limitation of Liability
Our liability is limited to the replacement of defective products or refund of the purchase price. We are not liable for consequential or indirect damages.
9. Termination
Either party may terminate ongoing business relationships with 30 days written notice. Individual orders cannot be cancelled once production has commenced without mutual agreement and potential cancellation fees.
Upon termination, all outstanding obligations must be fulfilled, including payment for completed work and return of confidential materials.
10. Governing Law and Dispute Resolution
Governing Law: These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.
Dispute Resolution: Any disputes arising from these Terms shall first be addressed through good faith negotiations. If unresolved, disputes shall be settled through binding arbitration in accordance with the rules of [Arbitration Institution].
11. Contact Information
For questions about these Terms of Service or our services, please contact us:
Important Notice
These Terms of Service may be updated periodically. Continued use of our services after any modifications constitutes acceptance of the updated terms. We recommend reviewing these terms regularly.